Services

Our volunteer teams are trained in crisis response. The teams offer immediate "emotional first aid" in addressing how a person is responding to a tragic circumstance. Our volunteers do not get involved with the incident, but how the person is being affected by the incident. Our volunteers are not therapists and refer victims to existing resources in the community.

How Service Is Normally Accessed

• The victim calls the police or accesses emergency services personnel
• Emergency Services personnel refers victim(s) to Superior North Victim Services
• A team offers help at the scene or by phone, as the situation dictates
• The police officer is free to continue the investigation knowing the victim is being cared for
• The victim receives education and referral information to local community resources

Types of Assistance We Provide

• Confidential assistance to victims 24 hours a day, 7 days per week, 365 days per year
• Immediate crisis intervention and support
• Information on victim rights
• Information on abuse issues
• Referrals to longer term community resources
• Safety planning
• Court accompaniment
• Arrange for transportation, when required

Instances Where We Can Help

• Bereavement
• Death Notification
• Motor Vehicle Accidents
• Spousal/Partner Abuse
• Family Crisis
• Abuse of the Elderly
• Family Occurrences
• Sexual Assaults
• Suicide/Suicide Attempts
• Assaults
• Missing Persons
• Safety Planning
• Robbery/Break and Enter
• Fires
• Homicide
• Multi-Casualty Disasters

Situations When We Cannot Respond

• Where the victim is under the influence of drugs and/or alcohol
• When the victim is suffering from a mental health disorder; this would not be safe for our teams – they would attend at the hospital for an assessment
• Where children under 16 are involved and and unattended by an adult - this would fall under the mandate of Child Welfare
• When it involves a domestic violence situation and the abuser is not in custody or his/her whereabouts are unknown (In this instance, we are available to provide assistance by telephone)